Returns Policy

At Silk Talk accordance with health and hygiene regulations, products of a hygiene-sensitive and personal nature cannot be returned or refunded, unless they are in an unused, unopened condition with all hygiene temper resistant seals intact. This includes pillowcases and face masks. Due to hygiene regulations and the nature of the product, face masks are non refundable or returnable. 

Please be aware that under EU hygiene regulations, in order to return a product, all hygiene temper resistant seals must be intact, and complete with all tags and labels attached. We reserve the right to refuse items that are not returned in an unused, unopened condition.  This does not affect your statutory rights. 

Once we have approved a return/exchange, your refund will be credited to the original payment method within 14 working days of receipt of your return. You will receive an email notifying you of your refund being processed. Please note that funds can take up to 7 business days to appear in your account.